AN ANALYSIS OF HOW EMOTIONAL INTELLIGENCE CONTRIBUTES TO CAREER ADVANCEMENT IN THE GOVERNMENT SECTOR
DOI:
https://doi.org/10.58213/vidhyayana.v8i5.686Keywords:
Emotional Intelligence, Government Organization, Emotions, Technology, Leadership DevelopmentAbstract
Employee emotional intelligence (EI) development is becoming increasingly crucial as public sector firms attempt to enhance performance, boost collaboration, and foster a happier work environment. The study looks at how EI affects employee satisfaction, career advancements, overall organizational performance, and staff morale in a government organization. In the study, a framework for managing EI in government organizations is presented. This framework shows how communication and collaboration can lead to achieving key factors to career advancement that ultimately leads to overall organizational success. The current research has adopted the case study method and gathered secondary data for the qualitative research. The study evaluates seven case studies from the Singapore Civil Service, UK National Health Service (NHS), US Department of Defence, Australian Public Service, Australian Federal Police (AFP), Department of Health and Human Services (DHHS), and Australian Public Service Commission (APSC). The case studies analysis shows the beneficial effects that EI can have on governmental institutions. The study findings highlight the value of EI in government organizations and the advantages of funding, training, and development initiatives that aim to improve EI. It is difficult to emphasize how much EI has impacted in connection with how government organizations are managed. Organizations in the public sector can establish a culture of empathy and understanding that encourages increased performance and work satisfaction for employees by investing in the development of EI skills. The results show that emotional intelligence (EI) is a critical component of management in governmental organizations.
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