Shivani Peer, Dr. Jyoti Mishra and Prof. Naveen Luthra (2023) “Impact of Technological Advancement on Customers: A Study on Electronic Proof of Delivery”, Vidhyayana - An International Multidisciplinary Peer-Reviewed E-Journal - ISSN 2454-8596, 8(si5), pp. 174–187. doi: 10.58213/vidhyayana.v8i5.692.